All you need to know for your appointment at
Health and Balance Osteopathy
FAQs
Initial consultation is 45mins
Subsequent consultations are 30-40mins.
Initial consultation is 45mins $110
Subsequent consultations are 30-40mins $95
You do not need a referral as Osteopaths are primary health professionals. However we do accept care plans from your GP if you are eligible for one.
We do accept WorkCover, TAC and DVA claims. You must send appropriate documents and claim numbers to us prior to your appointment and have approval for treatment from your case manager. For some of there services there may be a gap fee.
Osteopathic treatments are recognised by all major health insurance funds. You will be able to claim back if you have Extras cover. Please refer to your individual health insurance company and level of cover to find out how much rebate you will receive.
We provide the HICAPS service so you can make on the spot claims.
If you have any x-rays, scans or medical reports relevant to you visit to the Osteopath please bring them with you.
Often you may feel thirsty after a treatment so you may like a bottle of water to sip on the way home.
Most treatments can be done with clothes on. Occasionally outer garments such as pants or tops may need to be removed however underwear will always be left on. If you feel uncomfortable about this please discuss it with your Osteopath as we can accommodate your needs.
As some areas of the body are more sensitive than others, occasionally some techniques may be tender. We will always endeavour to use pressure that is comfortable for you. Please give feedback to the practitioner if you feel that anything is too painful or if you would like the pressure to be firmer.
Individuals responds differently to treatment. Some people are tender for 12-24 hours post treatment before they notice a difference. Often this tenderness is similar to the muscle ache you may feel after exercise. If you are unsure please do not hesitate to contact us. Most people may feel slightly tired or thirsty after a treatment so if possible come prepared with water and avoid too much strenuous activity immediately after your treatment.
Please note we have a strict 24 hour cancellation policy. All late cancellations will attract a $60 cancellation fee. If you fail to cancel and attend the appointment you will be charged the full fee. Please call 9999 8075 to cancel your booking. To reschedule your appointment please book in an alternative time through the online booking and leave a note in the comment section to cancel the existing booking. Or simply call us on 9999 8075.
The
appointment
process
Book online or call 9999 8075 to chat to our friendly team to schedule your appointment. You will be sent a confirmation of booking email within 10 mins of making your booking. Please contact us is if you do not receive this.
Please complete the new client form online provided in the confirmation email prior to your appointment. If you prefer to fill out a paper copy please arrive 10 mins early to our clinic in Eaglemont to allow time to fill out the form.
Your osteopath will take a comprehensive medical history and ask questions related to your presenting complaint. Please bring any relevant scans, reports or tests.
Before treatment commences your osteopath will do a thorough physical exam including any necessary orthopaedic, neurological or physical examination tests to compile a diagnosis. This will then be discussed with you to determine the best way to approach the management of your condition.
Using techniques to address any strains found in the muscles, joints, tendons or any soft tissues of the body the osteopath will explain what each technique is aiming to achieve. If necessary you may be given stretching or strengthening exercises to do at home.
Using our findings, we’ll work with you to create a personalised, collaborative plan designed to support you in achieving your health and recovery goals.
To help you get the most from your care, we may recommend follow-up appointments, specific exercises, or lifestyle advice tailored to your needs. Consistency and active participation play an important role in your progress, and we’ll be here to guide and support you every step of the way.